Evo Portal
Notifications
Overview
The Notifications system helps keep users and administrators informed about important events occurring within their Evo environment. Notifications can be delivered through multiple channels, ensuring the right people receive timely information about security events, administrative actions, billing updates, and more.
Administrators have full control over how notifications are delivered, who receives them, and when they are sent.
Notification Channels
Depending on your organization's configuration and your notification preferences, notifications can be delivered through one or more of the following channels:
Channel | Description |
Portal | Displays within the Evo Portal notification inbox. |
Email | Sends the notification to the user's email address. |
Push | Sends a push notification to a registered Evo mobile device. |
SMS | Sends a text message for supported security notifications (when enabled). |
Some notification events can also automatically create a PSA ticket for your team's ticketing system when supported and configured.
Portal Notification Inbox
The Portal Notification Inbox provides a centralized location to view notifications delivered through the Portal channel.
Within the inbox you can:
- View your most recent notifications
- See notification titles and additional details
- View notification severity
- Identify related objects such as tenants, users, or elevation requests
- Open notifications to take action
- Dismiss notifications you no longer need
Notifications are displayed in chronological order, with the newest notifications appearing first.
Once dismissed, notifications are removed from your inbox.
Notification Severity
Notifications are categorized by severity to help prioritize important events.
Severity | Description |
Normal | Informational events that may require awareness but not immediate action. |
High | Important events that should be reviewed promptly. |
Critical | Urgent events that may require immediate attention. |
Viewing All Notifications
Selecting See All Notifications opens the Notification List page.
The Notification List provides a more detailed view of your notification history, allowing you to:
- Search notifications
- Review historical events
- View additional event details
- Filter and locate specific notifications more easily
This view is ideal for reviewing previous activity or investigating alerts.
Opening a Notification
Many notifications include direct links to the affected object or event.
Depending on the notification type, selecting a notification may open:
- A user
- An Elevation Request
- A tenant
- Or Another Record
This allows administrators and users to quickly investigate and respond without manually locating the affected item.
Notification Categories
Notifications are organized into categories based on the type of event.
Billing
Examples include:
- License usage warnings
- Billing or payment issues
- Subscription changes
- Invoice events
- Credit card expiration reminders
Security
Examples include:
- Administrator login lockout alerts
- High-frequency login detection
- Login attempts from restricted countries
- Impossible travel detection
Elevation (EUE)
Examples include:
- Elevation requests awaiting approval
Directory
Examples include:
- SAML certificate expiration warnings
- Directory synchronization conflicts
Integrations
Examples include:
- API or access token expiration warnings
Marketing & Product
Examples include:
- Product announcements
- Feature updates
- Campaign or informational communications (when enabled)
Administrator Configuration
Administrators can customize notification delivery for each supported notification type.
Configuration options determine:
- Who receives notifications
- Which delivery channels are used
- Which tenants the rules apply to
- When notifications are delivered
Delivery Rules
For each notification type, administrators can configure:
Channels
Select one or more supported delivery methods:
- Portal
- Push Notifications
- SMS (where supported)
Recipients
Notifications can be delivered to:
- Individual users
- User groups
- Roles
- Role groups
- External email addresses
Tenants
Rules may apply to:
- All tenants
- Specific selected tenants
Schedule
Optional schedules allow notifications to be delivered only during specified days and local business hours.
For example, non-critical notifications can be restricted to weekdays during business hours while critical security alerts remain available at all times.
Note: Removing all notification rule configurations will default back to the current delivery defaults until new configurations are provided.
PSA Ticket Creation
For supported notification types, administrators can enable automatic PSA ticket creation.
When enabled, Evo will create a ticket in the configured PSA platform in addition to sending notifications through the selected delivery channels.
This feature requires a supported PSA integration to be configured.
Environment Defaults
Some notification types include additional environment-wide settings that determine when notifications are generated.
Examples include:
- License usage warning thresholds
- Credit card expiration reminder timing
- SAML certificate expiration warning periods
- High-frequency login detection sensitivity
These settings help administrators fine-tune notification behavior to meet their organization's operational requirements.
Best Practices
- Configure multiple notification channels for critical security events.
- Review notification delivery rules regularly to ensure the correct administrators receive alerts.
- Enable PSA ticket creation for operational events that require tracking.
- Use schedules to reduce after-hours notifications for non-critical events while ensuring critical alerts remain immediate.
- Periodically review notification history to identify recurring issues or trends.