Support & Feature Requests
Using Evo Security Support
Evo Security Support is here to help our partners quickly resolve technical issues and questions related to the Evo platform. Our standard support hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, excluding U.S. bank holidays. During business hours, Evo Security aims to respond to support requests within four (4) business hours. Requests submitted outside of business hours will be addressed on the next business day. This article explains how to contact Evo Support, when to use each support channel, and what to expect throughout the support process.
Email Support
If you’ve experienced an issue that is impacting your use of our application, please let us know by reaching out to our team by Emailing: Support@evosecurity.com
To better assist you, please include the following information:
- Subject: The subject of the request
- Your Evo Login Portal URL: Optionally, enter the URL of your Evo Environment (yourcompanyhere.evosecurity.com)
- Your Tenant/Customer name (if any): Optionally, enter the name of the affected customer
- Effected User's Email Address (if any): Optionally, enter the name of the affected customer
- Description: Enter a summary of the issue you are experiencing. The more detail, the more clear the picture will be for us to investigate
- Type of Inquiry: Choose a section from this dropdown menu that best fits this issue
- Attachments (optional): Please provide any screenshots or logging that you may find useful for us to investigate
Support Bot
You can use our Evo Support Bot on the bottom right of your screen by clicking the Ask AI widget. Type in your question or item you are looking for and our AI bot should be able to find you a resolution!
Discord
Need quick help or have questions? Join the Evo Security Discord to connect with our team and other partners for support, updates, and best practices. If you do not have access to the Evo Discord Server, please request through support@evosecurity.com
Phone Support
You can also reach us by Phone if necessary: 1-877-401-9778 - Option #1 for Support
How to submit a Feature Request
You can submit a request by clicking here:
NOTE: These requests should be used strictly for feature or enhancement requests. Any issues with the current product/workflows should be submitted to Support using the email above.