Evo Support Bot

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Support
Status

Getting Started

Overview & Company

About Identity and Access Management
About Evo Security

Initial Setup & Requirements

Evo Prerequisites & Supported Operating Systems
Getting Started: MSP Onboarding Guide
Evo Authenticator Mobile App 5.1.x (iOS and Android)
Evo Supported Authentication Methods
Licensing & Billing

Product Release Notes

Product Release Notes

Product Release Notes

Directory Integrations

What type of Directory do I need?
Directory Integration: Entra ID (formerly Azure Active Directory)
Set up Evo on Active Directory (LDAP)
Sync with Google Workspace
Evo Cloud: Directory-As-A-Service Setup and Installation
Unsupported - Microsoft Azure Virtual Desktop

Deployment & Configuration

Scripts & Automation

Deploy & Uninstall Evo Agent via PowerShell

Branding & Customization

How do I update the Logos to match my company brand? (Web Page and Agent)

Product Information

Getting Started: Multi-Factor Authentication
Setting up Microsoft Authenticator for MFA
Email Campaigns for Onboarding Users

What SAML integrations are available?
Passwordless Login
How do I add a rule for single sign-on (SSO) expiration
Identity Provider (IdP) Login
Connect Web Apps via SAML with Evo: Version 3
Azure AD/On-Prem AD Hybrid Environment - Federating Microsoft 365 Domain
Azure AD - Federating Microsoft 365 domain
WS-Federation integration for Office 365 login
Setting up SAML with Salesforce
Setting up SAML with Dropbox
Setting up SAML with Liongard
Setting up SAML with Auvik
Setting up SAML with Domotz
Integrating Evo with IT Glue

Getting Started: Technician Elevation
Technician Elevation: Extended User Access Control session
Technician Elevation: Just-in-Time Accounts
Local Admin Accounts
Web Accounts

End User Elevation

Getting Started: End User Elevation
Usage Guide: End User Elevation
End User Elevation: Custom Branding

Help Desk Verification

Getting Started: Help Desk Verification
Help Desk Verification with Microsoft Authenticator and Evo Secure Login

Windows Agent Deployment
LDAP Agent Settings Editor
macOS Agent Deployment
How do I update Evo software?
How to protect Remote Desktop using Evo Security (RDP Support)

Getting Started: RADIUS Server
RADIUS - Secure RADIUS Servers with TLS/radsecproxy (CVE-2024-3596)

Evo Portal

Navigation & Management

Welcome to the Evo Portal!
Policies Page
Deployment Tokens
Access Tokens
Keys (Hardware Keys) Page
Role-Based Permissions / List of Roles
API Keys / Docs

User & Directory Management

How do I manage my user licenses? (Billing and Administration)
Self Service Password Reset (SSPR)

Integrations

PSA & Password Sync Integrations

Evo Password Integration with ITGlue
Integrating Evo with Halo PSA
Evo Password Integration with Hudu
Evo Integration with Autotask
Evo Integration with ConnectWise

Microsoft EAM Integration

Microsoft EAM integration

Beta: SIEM Integration

RMM Integration

User Onboarding & Guidance

MFA & Access Behavior

How does the "MFA Status" toggle work?
MFA Grace Period
Temporary Authentication Lockout

Account Management

How do I reset my Evo password?
How do I see authentication activity?
How do I convert user types?
How do I manage my users / users devices?

End User Documentation

How do I register my device?
Evo Authenticator watch app
Using Evo Secure Login (End User)
Using Evo Security (End User) - Azure AD
Using Evo Security (End User) - Active Directory

Troubleshooting & FAQs

Directories Troubleshooting

Troubleshoot issues with the Evo LDAP Agent
On-prem AD Virtual Machine hosted on Azure (timeout settings)

Secure Login Troubleshooting

Error: Login Denied due to Temporary Lockout
Error Message: the account is disabled or not found
How to Fix Secure Login Always Requests Offline Code
How to use Offline code to login to Windows machine without Internet
Evo Secure Login for Windows / Troubleshooting Secure Login

Elevated Access Troubleshooting

Error: The user has not been granted the requested logon type at this computer
How to Troubleshoot Elevated Access / Domain Accounts

Mobile App Troubleshooting

Troubleshooting Evo Authenticator Mobile App Issues

End User Troubleshooting

User cannot login after changing email

Support & Resources

Support & Resources

Support & Feature Requests
Common Support Issues

Support
Status
Release Notes

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Release Notes
Support
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Integrations

RMM Integration

Last updated on July 13, 2026

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Beta: SIEM Integration How does the "MFA Status" toggle work?

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