Product Information – Evo Security | Help Center

Ask AI

Getting Started
- Overview & Company
  - About Identity and Access Management
  - About Evo Security
- Initial Setup & Requirements
  - Evo Prerequisites & Supported Operating Systems
  - Getting Started: MSP Onboarding Guide
  - Evo Authenticator Mobile App 5.1.x (iOS and Android)
  - Evo Supported Authentication Methods
Product Release Notes
- Product Release Notes
  - Product Release Notes
Directory Integrations
- Environments
  - What type of Directory do I need?
  - Directory Integration: Entra ID (formerly Azure Active Directory)
  - Set up Evo on Active Directory (LDAP)
  - Sync with Google Workspace
  - Evo Cloud: Directory-As-A-Service Setup and Installation
  - Unsupported - Microsoft Azure Virtual Desktop
Deployment & Configuration
- Advanced Configurations
  - How to protect Remote Desktop using Evo Security (RDP Support)
- Scripts & Automation
  - Deploy & Uninstall Evo Agent via PowerShell
  - Deploying the Evo Agent using ConnectWise RMM
- Branding & Customization
  - How do I update the Logos to match my company brand? (Web Page and Agent)
Product Information
- MFA
  - Getting Started: Multi-Factor Authentication
  - Setting up Microsoft Authenticator for MFA
  - Email Campaigns for Onboarding Users
- SSO/ SAML
  - What SAML integrations are available?
  - Passwordless Login
  - How do I add a rule for single sign-on (SSO) expiration
  - Identity Provider (IdP) Login
  - Connect Web Apps via SAML with Evo: Version 3
  - Azure AD/On-Prem AD Hybrid Environment - Federating Microsoft 365 Domain
  - Azure AD - Federating Microsoft 365 domain
  - WS-Federation integration for Office 365 login
  - Setting up SAML with Salesforce
  - Setting up SAML with Dropbox
  - Setting up SAML with Liongard
  - Setting up SAML with Auvik
  - Setting up SAML with Domotz
  - Integrating Evo with IT Glue
- Tech Elevation
  - Getting Started: Technician Elevation
  - Technician Elevation: Extended User Access Control session
  - Technician Elevation: Just-in-Time Accounts
  - Local Admin Accounts
  - Web Accounts
- End User Elevation
  - Getting Started: End User Elevation
  - Usage Guide: End User Elevation
  - End User Elevation: Custom Branding
- Help Desk Verification
  - Getting Started: Help Desk Verification
  - Help Desk Verification with Microsoft Authenticator and Evo Secure Login
- Agents
  - Windows Agent Deployment
  - LDAP Agent Settings Editor
  - macOS Agent Deployment
  - How do I update Evo software?
- RADIUS
  - Getting started: RADIUS Server
  - RADIUS - Secure RADIUS Servers with TLS/radsecproxy (CVE-2024-3596)
Evo Portal
- Navigation & Managment
  - Welcome to the Evo Portal!
  - Policies Page
  - Deployment Tokens
  - Access Tokens
  - Keys (Hardware Keys) Page
  - Role-Based Permissions / List of Roles
- User & Directory Management
  - How do I manage my user licenses? (Billing and Administration)
Integrations
- PSA & Password Sync Integrations
  - Evo Password Integration with ITGlue
  - Integrating Evo with Halo PSA
  - Evo Password Integration with Hudu
  - Evo Integration with Autotask
  - Evo Integration with ConnectWise
- Microsoft EAM Integration
  - Microsoft EAM integration
User Onboarding & Guidance
- MFA & Access Behavior
  - How does the "MFA Status" toggle work?
  - MFA Grace Period
  - Temporary Authentication Lockout
- Account Management
  - How do I reset my Evo password?
  - How do I see authentication activity?
  - How do I convert user types?
  - How do I manage my users / users devices?
- End User Documentation
  - How do I register my device?
  - Evo Authenticator watch app
  - Using Evo Secure Login (End User)
  - Using Evo Security (End User) - Azure AD
  - Using Evo Security (End User) - Active Directory
Troubleshooting & FAQs
- Directories Troubleshooting
  - Troubleshoot issues with the Evo LDAP Agent
  - On-prem AD Virtual Machine hosted on Azure (timeout settings)
- Secure Login Troubleshooting
  - Error: Login Denied due to Temporary Lockout
  - Error Message: the account is disabled or not found
  - How to Fix Secure Login Always Requests Offline Code
  - How to use Offline code to login to Windows machine without Internet
  - Evo Secure Login for Windows / Troubleshooting Secure Login
- Elevated Access Troubleshooting
  - Error: The user has not been granted the requested logon type at this computer
  - How to Troubleshoot Elevated Access / Domain Accounts
- Mobile App Troubleshooting
  - Troubleshooting Evo Authenticator Mobile App Issues
- End User Troubleshooting
  - User cannot login after changing email
Support & Resources
- Support & Resources
  - Support & Feature Requests
  - Common Support Issues
More

MFA

Getting Started: Multi-Factor Authentication

Setting up Microsoft Authenticator for MFA

Email Campaigns for Onboarding Users

SSO/ SAML

What SAML integrations are available?

Passwordless Login

How do I add a rule for single sign-on (SSO) expiration

Identity Provider (IdP) Login

Connect Web Apps via SAML with Evo: Version 3

Azure AD/On-Prem AD Hybrid Environment - Federating Microsoft 365 Domain

Azure AD - Federating Microsoft 365 domain

WS-Federation integration for Office 365 login

Setting up SAML with Salesforce

Setting up SAML with Dropbox

Setting up SAML with Liongard

Setting up SAML with Auvik

Setting up SAML with Domotz

Integrating Evo with IT Glue

Tech Elevation

Getting Started: Technician Elevation

Technician Elevation: Extended User Access Control session

Technician Elevation: Just-in-Time Accounts

Local Admin Accounts

Web Accounts

End User Elevation

Getting Started: End User Elevation

Usage Guide: End User Elevation

End User Elevation: Custom Branding

Help Desk Verification

Getting Started: Help Desk Verification

Help Desk Verification with Microsoft Authenticator and Evo Secure Login

Agents

Windows Agent Deployment

LDAP Agent Settings Editor

macOS Agent Deployment

How do I update Evo software?

RADIUS

Getting started: RADIUS Server

RADIUS - Secure RADIUS Servers with TLS/radsecproxy (CVE-2024-3596)